Refund Policy

You have 30 days after receiving your item to request a return. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it — please have your receipt or proof of purchase ready.

To start a return, contact us at hello@stickka.com. Once accepted, send your package to:

ATTN: STIKKA RETURNS 
Parcel Locker 10077 17434
Shop 1, 19 Everton Road
Strathfield, New South Wales, 2135
Australia

Items sent to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on arrival and contact us right away if an item is defective, damaged, or incorrect, so we can evaluate and make it right.

Exceptions

We cannot accept returns on gift cards.

This doesn't affect your rights under the Australian Consumer Law. If an item is faulty, not fit for purpose, or significantly different from how it was described, you're entitled to a repair, replacement, or refund regardless of whether it was on sale — these guarantees can't be excluded or limited by this policy.

Exchanges

The fastest way to get what you want is to return your current item, then place a separate order for the new one once your return is accepted.

Refunds

Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go to your original payment method within 10 business days (banks and card providers may take a little longer to post it). If more than 15 business days pass after approval with no refund, let us know.

Questions

Reach us any time at hello@stickka.com.